Job Location: Multiple Locations (Based on Territory)

Job Type: Full Time

Qualification: B.Tech / B.E. (Biomedical, Electronics, Electrical, Instrumentation) or B.Sc. in Electronics / Biomedical Engineering or equivalent

Experience: 3+ Years

Job Overview

We are looking for a skilled and customer-focused Customer Support Engineer to join our Medical Equipment Division. The role involves installation, preventive maintenance, troubleshooting, and technical support of critical care medical equipment, with a strong focus on equipment uptime and customer satisfaction.

The ideal candidate should have strong technical expertise, good communication skills, and the ability to work closely with hospitals, healthcare professionals, and internal teams.

Key Responsibilities

• Install, commission, and demonstrate medical equipment at customer sites.
• Perform preventive maintenance and scheduled servicing of medical devices.
• Diagnose, troubleshoot, and resolve hardware and software issues promptly.
• Attend breakdown calls and ensure minimum equipment downtime.
• Calibrate, test, and validate equipment as per company standards.
• Maintain accurate service reports, installation records, and maintenance documentation.
• Coordinate with sales and application teams for smooth product installations and customer handovers.
• Provide basic user training to doctors, nurses, biomedical engineers, and hospital staff.
• Ensure compliance with service quality standards and regulatory guidelines.
• Manage spare parts requirements and maintain service inventory records.
• Escalate complex technical issues to senior technical support or factory teams when required.
• Build and maintain strong customer relationships through timely and professional service.
• Support Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) customers.
• Ensure adherence to response times and service level agreements (SLAs).

Product Exposure (Preferred)

• Patient Monitors
• Ventilators
• ECG Machines
• EEG Systems
• Defibrillators
• Central Monitoring Systems
• ICU & Critical Care Equipment
• Other Biomedical Capital Equipment

Preferred Candidate Profile

• 3+ years of experience in servicing medical capital equipment.
• Strong troubleshooting skills in electronics, electrical systems, and biomedical equipment.
• Experience working with hospitals, diagnostic centres, and healthcare institutions.
• Good understanding of preventive maintenance, calibration, and equipment validation.
• Ability to read technical manuals and electrical circuit diagrams.
• Excellent communication and customer-handling skills.
• Willingness to travel extensively within the assigned territory.
• Valid driving license and own two-wheeler/four-wheeler will be an added advantage.

What We Offer

• Opportunity to work with advanced critical care and diagnostic technologies.
• Professional learning and certification opportunities.
• Career growth within a globally recognized medical technology organization.
• Collaborative and performance-driven work environment.

Role: Zonal Sales Manager – North (IVD)

Location: Delhi (Base Location)

Territory: North India

Experience: 15–20 Years

Employment Type: Full-Time

Role Overview

We are looking for an experienced and result-oriented Zonal Sales Manager – North to lead and expand the IVD business across North India.

The role requires a strategic sales leader with strong experience in managing regional sales teams, distributor networks, key institutional accounts, and driving sustainable business growth across the IVD portfolio.

Key Responsibilities

• Drive revenue growth and achieve zonal sales targets across the North region.
• Lead, mentor, and develop Regional Sales Managers, Area Sales Managers, and field sales teams.
• Develop and execute sales strategies to strengthen market presence and increase market share.
• Manage and expand distributor and channel partner networks to ensure efficient market coverage.
• Build strong relationships with key hospitals, diagnostic laboratories, diagnostic chains, and institutional customers.
• Identify new business opportunities and drive strategic customer acquisition.
• Monitor sales performance, market trends, competitor activities, and customer requirements.
• Collaborate with Product Management, Marketing, Application, and Service teams to ensure successful product positioning and customer satisfaction.
• Review sales forecasts, budgets, pipeline, collections, and business performance regularly.
• Drive product launches, promotional activities, and customer engagement initiatives across the region.
• Ensure timely reporting, CRM updates, and adherence to company policies.

Desired Candidate Profile

• Bachelor's degree in Life Sciences, Biotechnology, Microbiology, Pharmacy, Biomedical Engineering, or related discipline. MBA preferred.
• 15–20 years of experience in IVD sales, with at least 5–7 years in a leadership role managing large regional teams.
• Strong exposure to IVD product segments such as Hematology, Clinical Chemistry, Immunology, Molecular Diagnostics, or related diagnostic solutions.
• Proven track record of consistently achieving and exceeding sales targets.
• Experience handling distributor management, key accounts, tender business, and institutional sales.
• Excellent leadership, people management, negotiation, and business planning skills.
• Strong analytical, communication, and stakeholder management abilities.
• Willingness to travel extensively across North India.

Key Competencies

• Strategic Sales Leadership
• Team Management & Coaching
• Distributor & Channel Management
• Key Account Management
• Business Development
• Sales Forecasting & MIS
• Customer Relationship Management
• Commercial Negotiation
• Market Analysis
• Cross-functional Collaboration